If you are calling from a cell phone, the address does not come up. We may get latitude and longitude location for you as the caller if your phone call hits the tower correctly, however it won’t pinpoint your exact location.
The Telecommunicator may ask you questions that you believe are irrelevant. Trust in the Telecommunicator’s training and experience, and they will guide you to provide the information needed by the police and fire departments to get you the quickest and most helpful response. There are multiple Telecommunicators working in the 911 center, and while you … Continued
Listen and answer the questions asked. By doing this, it helps the dispatcher understand your situation and will assist you with your emergency until the appropriate police, fire or medical units arrive. Be prepared to answer the dispatcher’s questions: – What happened? – Where and when did it occur? – Is anyone injured? – Description of vehicle(s) – License plate … Continued
