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Use of Force

Text-to-911 Informational Brochure

Text-to-911

Text-to-911 Text-to-911 is NOT a method of convenience. The service is intended to benefit people who may not be able to speak or hear in an emergency. A voice call is still the preferred and most efficient method for contacting 911. Simply stated, call if you can, text if you can't. Text 911 if you need EMERGENCY police,...

Can I send a text message to 9-1-1 from any mobile device?

No. In order to use Text-to-911, the mobile device you are texting from requires a mobile phone number with a wireless carrier that will allow the device to send and receive text messages.

Do I have to provide my exact location when I send a text to 9-1-1?

Yes. Text-to-911 location information is not equal to current voice call location technology. In order to get help, you need to provide the exact location.

Where does a text message to 9-1-1 go?

Similar to 9-1-1 calls, texts to 9-1-1 are routed to the Bayside Communications Center (BCC) public safety answering point (PSAP). BCC is operated on a 24-hour basis, receiving 9-1-1 call and texts and dispatch emergency response services.

I accidentally sent a text to 9-1-1. What should I do now?

If you accidentally send a message to 9-1-1, send a reply indicating that you are ok. We may still respond to your location.

What should I do if I don't receive a response?

If Text-to-911 is temporarily unavailable, you should receive a message indicating this. If you do not receive any replies from 9-1-1, try to contact 9-1-1 another way.

Where can I use Text-to-911?

Available in all 7 North Shore communities. However, if you are adjacent to a community outside of the North Shore, the location of the cell tower determines availability of the service.

Can I send a group text to 9-1-1 and another person?

No. Messages sent to 9-1-1 cannot include other people. If you include 9-1-1 on a group text, it may not be received.

Can I use emojis, abbreviations, or acronyms?

No. Please be as descriptive as possible.

Can I send 9-1-1 a text message in Spanish?

No. At this time, 9-1-1 can only receive text messages in English.

Can I include photos or videos in my message?

No. Photos and videos cannot be sent to 9-1-1 at this time.

21-27 Budget Amendment

21-19 Budget Amendment

21-11 Budget amendment

Ordinance 21-725

Ordinance 21-724

Home Security Assessment

Home Safety Assessment

Home Security Assessment Have you considered that your home may not be as secure as you think?  The Home Safety Assessment form can be downloaded by you to inspect your home and decide if changes should be made.  You can also call the police department and arrange for your myBlue Sector Officer to walk through...

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